Analogue PBX

The analogue telephone system has taken telephone systems for small to mid-sized companies a giant leap forward, offering features seldom available in this category.

  • 3-level Automatic Reception with voice guidance
  • DISA (Direct Inward System Access) with message
  • Built-in Voice Message (BV)
  • Caller ID display on SLT and APT
  • Flexible SMS routing
  • Intuitive customisation and maintenance
  • UCD (Uniform Call Distribution) with message
  • Doorphones, Door Openers, and Doorbells
  • Automatic configuration for outside (CO) line type
  • Centralised feature setting for T7710 (PBX mode)
  • PC programming (USB/RS232C) and easy maintenance
  • CO busy out
  • Budget management
  • Call charge calculation
Analogue PBX

Digital PBX

Digital phone systems are often also referred to as Private Branch Exchange phone systems (PBX). These phone systems use digital signals that convert into sound for communication purposes. Digital PBX business phone systems are commonly used in the Vancouver, WA and Portland, OR areas, and can accommodate the various communication needs of small and medium sized businesses.

For businesses with dated technological infrastructures due to old wiring, unsecured phone lines, or unreliable internet connections, digital PBX phone systems are a popular choice. The control center for a digital telephone system resides at the location the phones are being used. This offers easy user control over the operation of the system and allows for the easy addition of phone sets, telephone lines, and other features. These digital PBX systems consistently provide better voice quality.

Digital PBX

Furthermore, many digital PBX systems also have the ability to support VoIP phone lines and these phone systems are commonly referred to as Hybrid IP PBX Systems. Businesses with dated internal wiring are typically able to support a few VoIP phone lines, making Hybrid IP PBX phone systems highly desirable. There are many benefits to having a Hybrid IP PBX System including:

  1. 1- The ability to connect remote offices or employees to the system
  2. 2- It allows IP phones to connect to the center of the system for easy admin
  3. 3- SIP trunking is supported by most Hybrid PBX systems
  4. 4- Ease of transfer to a full VoIP phone system in the future

Easy Migration to VoIP (IP / IP Telephony)


Designed to support convergence via modular architecture, this IP-enabled system facilitates a smooth migration towards VoIP, allowing voice and data communication to function harmoniously within the same network, assuring additional flexibility in the future.



Voice Mail Integration


Optional Cards (ESVM) provide added message recording and outgoing message handling capabilities that help ensure calls from your customers routed through properly and are always answered or processed gracefully.



Multi-Cell Wireless Integration


Extension line phones can be made wireless. The multi-cell DECT Wireless System enables the office building to become a single call zone. Since calls can be made while working away from the desk, this contributes to improved productivity.



Cost-effective Performance


The systems include various functions to support cost reductions.

• Voice over Internet Protocol (H.323)
• ISDN capability (BRI / PRI) - QSIG digital networking allows basic call handling, closed numbering routing, and CLIP / COLP / CLIR / COLR
• Automatic Route Selection (ARS) / Toll Restriction Services (TRS)
• Reliable networking via T1 / E1, E&M

call center

The network puzzle call center includes an advanced call routing function for small to medium size call centres. This function can be used without an external CTI server. It enables you to provide various functions. Furthermore, the solutions can be expanded to suit more sophisticated call centres in combination with Voice Mail functions, the Communication Assistant and third party CTI applications.

Main Features

  • Automatic Voice Guidance
  • Call Pickup Group Monitor
  • Auto Recording
  • NAS supported
  • ACD Monitor/Report
  • 1:N Ringing (Group Ringing)/Delayed Ringing
  • Priority Routing for VIP Calls
  • Intercept Routing/Busy on Busy
  • Uniform Call Distribution (UCD)
  • Busy Override

Automatic Voice Guidance for Customers

The caller can recognise their position in the queue through voice guidance. Since the caller knows their status, they can decide whether to stay in the queue or leave a message and hang up, according to the situation.

Call Pickup Group Monitor

When receiving a call with members of a pickup group, it is possible to notify the other members by displaying the extension number/name, enabling the other members to take the calls.

Auto Recording and Backing Up Data

The KX-NS1000 can be used to automatically record conversations with customers, which can be listened to by supervisors, saved to an external server, and used to understand problems or opportunities relating to customer service.

Monitoring Callers and Call History Report

The supervisor can monitor the live status of call centres to understand on-site problems and improve them. Reports can also be used to understand problems or opportunities relating to customer service. Reports data can be saved to an external server.